Rugs.com offers a huge variety of lovely and inexpensive rugs. Additionally, they provide free returns and shipping. Rugs.com is not, according to many dissatisfied customers, everything it claims to be. In spite of the fact that Rugs.com appears to have excellent reviews on websites like Trustpilot and Sitejabber, the business has the lowest BBB rating available.

When examined more closely, rugs.com appears to have a ton of unverified reviews that were posted on various review websites on the same day and are stylistically similar. Buying from a business that fabricates reviews is not recommended.

Let’s have a quick look at rugs.com reviews.

Top Customer Reviews

Happy Already!

worrying about what color, size, and pattern to wear today. The choices and sizes offered really pleased me. But the VERY BEST thing was being able to take pictures of where this rug was going to be “in my room” (actually outdoors) over and over as I changed my mind, changed my search criteria, added and removed pillows and furniture, etc. Despite the fact that I just bought this rug a few minutes ago, I already feel content. I had a great time shopping and think there should be few surprises when it arrives. 🙂

Tip for consumers:

Please make use of the feature that allows you to visualize the rug in your space. Awesome!

Great Colors

Searched other places and did not find my colors but this rug will be perfect for my room, I think

Excellent Website

Website navigation is very simple, and it loads photos and size changes quickly. I hesitated to buy a rug that’s a “bit wild” for me, as it’s sometimes hard to imagine color and pattern online, but This year, I really wished for a fun activity (just saying)…. My “wild side” totally kicked in when I noticed their hospitable return and shipping policies. Very satisfied with order processing thus far. If it goes as planned, which I’m hoping it will, I’ll post a picture.

I Am So Happy That I Came Across This Website!

I have been searching for a rug that seems to be a strange size to everyone else. I got exactly what I wanted! There is an abundance of information on this website. Although I haven’t yet received them, I can give the shopping experience 5 stars even though I can’t speak to the quality just yet. I’m looking forward to seeing how the rugs look in my home given the wide variety, simple navigation, and speed. You can tell it’s not just robot love because there are so many positive reviews and people sharing actual photos of their homes.

Free Returns Solves A Disagreement

My wife and I have been looking for a rug to place under our new coffee table in the family room. Our search was easily condensed using the rugs.com website, which even included a list of the carpet’s colors. We finally found a rug that we could both agree on after 2 weeks of looking through stores and websites. Making a decision is made simple by the availability of free returns. We can now choose a carpet to test. The carpet options for the kitchen and bathroom come next.

Incredibly Simple And Enjoyable!

The website was excellent. Simple to use and offers a wide range of search criteria to help you find exactly what you need. An infinite variety in all price ranges and quality levels, it would seem. I could look at the gorgeous options for hours. One suggestion is to enable side-by-side comparison of options. Comparison of costs, sizes, and colors had to be done using a cart. Thank you, that was successful!

6×9 Bokhara Rug Purchase

I found Rugs.com on Facebook. Especially for the price the rug was marked, online images and descriptions almost always look better and make more promises than they actually deliver. Thankfully, not in this case!

Rug was delivered right away and came with free tracking information! The workmanship, color accuracy, and quality are all excellent.

When the need arises, I will definitely make another purchase from Rugs.com and will recommend them to family and friends. Thank you!

About Rugs.com

Rugs.com is a Fort Mill, South Carolina-based online retailer of home furnishings. Customers in the continental US can purchase rugs and floor coverings from a huge selection offered by this business.

From casual shag rugs to elaborate Persian rugs, as well as outdoor patio rugs, their designs span the centuries.

Rugs.com is an expert at making rug shopping simple and individualized. To find the ideal rug for your home, you can easily browse their large selection on their website, but this isn’t your typical search.

This Rugs.com review discovered that the company’s retail platform goes above and beyond to assist customers in making the best choice.

To further tailor their over 1000 rugs to your preferences, you can further filter your search by things like pattern, aesthetic, shape, and fabrication. You can also filter your search by things like color, size, and category, such as Persian, modern, or outdoor.

Even by state and popularity of weekly sales, the brand’s best-selling rugs can be narrowed down!

Additionally, Rugs.com offers two distinctive search options: Room and Visual. Room offers advice for particular rooms in your house, such as options that would work well in an office or kitchen.

With Visual, you can filter and scroll through a collection of rugs until you find one that speaks to you, similar to how you might use a Pinterest board. After that, you can click it to be taken to additional rugs with a comparable visual style.

No matter where you live in the continental US, Rugs.com will ship your rug for free and will fill your order within one business day of making your choice.

Purchasing from this company is essentially risk-free because you can even return items with standard prices for free.

Read on if you’re thinking about upgrading your floors! You can decide if the online retailer fits your style by reading this Rugs.com review, which will also include customer reviews, buying information, and purchasing highlights.

Overview Of Rugs.com

According to the company’s official website, Rugs.com is a family-run enterprise, and its staff has an average of over 35 years of experience working in the home furnishings sector.

The majority of the rugs for this brand, which has its headquarters in South Carolina, come from factories in Turkey. They use a range of materials to make their rugs, including micropolyester, polyester chenille, polypropylene, and polyester.

Rugs.com also has direct business relationships with its manufacturers, which allows the company to provide comprehensive product images and descriptions as well as a variety of color and shape customization options.

Since Rugs.com was established in 2001, they have sold over 10 million rugs and have amassed 56k Instagram followers, proving how popular their products are with consumers.

Do you want to know the reason behind the craze? Let’s look at the advantages of shopping at this reputable company by examining the highlights of this Rugs.com review.

Highlights

• Free shipping within continental US, no minimum purchase necessary
• Easy online shopping experience
• Huge variety of rugs to choose from
• You can return your purchase at no cost, within 30 days
• Less expensive than many competitors
• Option to upload a photo and virtually try their rugs in your room

Is Rugs.com Safe, Legal, Or A Fraud?

• Is the website generally accepted as being legal worldwide? Rugs.com is a legitimate retail business operating in the United States that is duly registered in South Carolina and California. Rugs.com can ship anywhere in the world despite being primarily based in the US; however, customers are responsible for paying the shipping fees for orders to other countries.
• What percentage of people fall victim to fraud? The website uses fake reviews on numerous platforms, which suggests a high likelihood of being duped. Additionally, their low BBB rating raises concerns about the possibility of scams. Prior to placing an order from rugs.com, customers should exercise caution. Keep careful records of all purchases, and get in touch with customer service. Keep these documents safe until you’ve received and examined your new rug.
• Does the website have any malware or viruses on it? No, a scan of the website shows that there is no malware or virus risk, and there is no security blacklist for the website. Of course, whenever making purchases online, take the bare minimum of security measures.
• Does the website steal private information? No, Rugs.com does not rent, sell, trade, or disclose your personal information to third parties without your prior consent. Instead, Rugs.com uses any information voluntarily provided by customers to improve their experience, subject to the Privacy Policy of the website.
• Are there any other fake websites of this nature to be on the lookout for? Fake rugs are sold on numerous websites and in numerous physical stores. Scammers commonly attempt to sell cheap, machine-made reproductions as hand-knotted “Persian” or “Oriental” rugs. An attempt to pass off a contemporary rug as an antique happens less frequently. Flipping over a legitimate hand-knotted rug will quickly reveal its authenticity. Each knot ought to be visible. Stitches, tapes, and staples should be absent. Instead of being sewn on, the fringe or tassels should hang off the rug.

Genuine Persian rugs are never made of synthetic materials or blends; instead, they are made from natural materials like wool, silk, or cotton. A dye test is also possible because real rugs are colorfast. Always verify the Better Business Bureau’s or a local business authority’s rating of a website. For specific sellers on platforms like Etsy or eBay, check the seller’s ratings.

Is Rugs.com Dependable And Trustworthy?

• What are the company’s overall web ratings? On trustpilot.com, the business currently has a rating of 4.8/5. But upon closer examination, it appears that the majority of these reviews were faked. After several months of receiving no reviews, the business suddenly starts to receive dozens of them on the same day, all written in the same manner. It does seem suspicious, so we advise you to instead visit their actual locations.
• Does the website offer refunds? Within a 30-day window, the business accepts returns for any reason. You can ask the company for a free shipping address label at no cost to you if you need to return an item. Although refunds should be processed within ten days, some customers claim that there were delays of several weeks or even months. After 30 days, the business might impose a restocking fee or demand that you foot the bill for return shipping.
• How many reports of scams are there versus reports of success? Rugs.com has an “F” rating at the Higher Business Bureau. This is a company’s worst possible rating. The quality was the main area of criticism. Numerous complaints have been made regarding deceptive product descriptions and low-quality goods. Additionally, many consumers claimed they had received payment to keep unwanted goods and provide reviews of them.
• How dependable is customer service? Rugs.com doesn’t appear to have strong customer support, according to BBB complaints. Some people were able to work with the customer service team, but other people needed to file a lawsuit.

The Pros And Cons Of Rugs.com

Source: Rugs.com

• Rugs.com offers a huge selection, pro. To fit any home, there are numerous shapes, sizes, and rug styles available. You can also create your own “made-to-measure” rugs by selecting the shape and size that best suits your living space.
• Pro: Quick and free shipping. Free 2-day shipping is offered on a large number of orders.
• Pro – Simple navigation. It’s simple to order the ideal rug and to find it online.
• Con: The website seems to be fraudulent. Despite some sites having positive reviews, the majority seem to have been fabricated. A large number of reviews were posted at once, followed by months with no reviews.
• Poor BBB rating. If you want to find out how reliable a company is, the Better Business Bureau is a great resource. This company received numerous complaints on BBB.
• Bad quality is a drawback. Numerous reviews claimed that rugs fell apart within days.

Who Is Rugs.com For?

Customers who know what they like and have a flair for design can shop at Rugs.com, or they can get help deciding! Rugs.com will appeal to stylish people who enjoy personalizing their homes because there are so many different colors, patterns, and sizing options to choose from.

It’s also ideal for anyone wanting to browse a limitless selection of options or conducting a very specific search.

Rugs.com has something for almost every taste and every home, whether you’re looking for a bargain on a low-profile doormat or want to make an investment in an opulent, statement-making area rug for your living room.

This online store takes pride in providing an enormous variety of rugs that are available to an equally enormous variety of customers. Despite the fact that Rugs.com does provide some more expensive options, many of their rugs are very reasonably priced when compared to those of their rivals, without sacrificing aesthetic appeal or customizability.

This website’s dedicated sales section, which makes it simple for customers to find discounted products, is another perk for bargain hunters. Due to this, Rugs.com is a fantastic option for young people who are furnishing their first home and must do so on a tight budget.

The ease of browsing and ordering from Rugs.com will appeal to people who enjoy the convenience of online shopping. The business promises to complete orders in one day and doesn’t charge for shipping or returns, making it simple to find exactly what you’re looking for.

To assist with each step of the ordering process, they even offer 24-hour phone and email support.

Is Rugs.com Worth It?

Rugs.com is unquestionably worth your business if you’re looking for a new rug and prefer to shop online. This business is aware that modern consumers want the freedom to personalize their home decor to reflect their individual preferences and accommodate their families’ needs. ‘

They have a lovely collection of rugs that will fit many different aesthetic tastes. They are also aware that consumers who shop online want convenience.

Customers claim that Rugs.com is simple to use and to order from, and I can see why. With their excellent user experience, both a traditional retail shopper looking for a traditional hallway runner and a tech-savvy student looking for contemporary dorm decor can easily find what they’re looking for.

Offering a selection of gorgeous, well-made rugs at reasonable prices has helped this business win the trust of its clients. This company, which honors its commitments to free shipping and simple returns, has received a lot of positive feedback from customers.

Families on a budget can also find a new rug there for a great price thanks to their sales section.

Rugs.com is a fantastic option for anyone looking for a gorgeous new rug, regardless of whether you have classic tastes and desire an oversized, rectangular floral or Persian tapestry or would love to experiment with more contemporary, graphic designs in funky octagon shapes!

How Does Rugs.com Make Money?

Selling rugs and carpets is how Rugs.com makes money. They price their rugs higher than the cost of production, as do the majority of retail establishments, and keep the profit. Rugs.com uses low-cost production techniques and has agreements with rug manufacturers, allowing them to purchase their rugs for a significant discount off of market sales prices.

What Are The Rugs.com Rug Prices?

Rugs.com sells more than 40,000 carpets from more than 600 manufacturers to meet the diverse needs of its millions of customers. They have many different patterns, including Persian, Oriental, and contemporary rugs.

As a result, the price of a rug is determined by the kind of rug you want. Simple synthetic carpets, for instance, start at less than $1 per square foot, whereas luxurious wool carpets can cost $25 per square foot or more.

The average cost per square foot is about $12, but it can vary greatly depending on the brand, size, and material.

Rug pads can also be purchased separately and typically range in price from $1 to $2 per square foot.

Are There Refund Policies At Rugs.com?

You’re in good hands when you shop at rugs.com. The business provides a 30-day return policy in the unlikely event that your rug isn’t ideal.

If the rug was delivered damaged or you are dissatisfied with the product, you may ask for a full refund within 30 days of delivery.

Within 30 days of delivery, you can also exchange a rug that is flawed or damaged. Rugs.com prioritizes the needs of its customers, in contrast to stores that have dubious and questionable return policies.

To send the rug back to the company at no cost to you, the business will give you a pre-paid shipping label. This act alone demonstrates that they have high-caliber rugs. The continual return of rugs cannot be Rugs.com’s line of business.

They hardly ever receive complaints, according to the store manager I spoke with. That ought to give you some idea of how well-made their rugs are.

Does Rugs.com Ship Rugs?

No matter the size of the order, Rugs.com offers free shipping on all purchases. All rugs are sent via FedEx Ground, and they are packaged as efficiently as possible to ensure quick delivery and good condition.

After receiving your order, every rug leaves the warehouse in between 24 and 48 hours. Don’t stress about rounding up some friends to assist you in lugging that enormous circular carpet through the entrances to your apartment complex.

One of the most crucial post-purchase customer services is delivery. Customers are happier with retailers who deliver the purchased item to save them time and money.

When your rug has been delivered, you’ll get an email with the tracking information and a link to check on it. By doing this, you can guarantee that your rug won’t get stuck in a warehouse or get misplaced during transportation.

Customers in Alaska, Hawaii, Puerto Rico, and the US Virgin Islands are exempt from the free shipping rule, though. If you reside in these areas, then you will need to find your own transportation.

What Day Is Best To Shop For Rugs On Rugs.com?

If you’re unsure of the best day to shop for rugs at rugs.com, I suggest avoiding going on July 4. Then, their stores are shut.

Even though you are eager to buy a rug and are in love with how it will look in your home, shopping strategically can help you save a lot of money.

The shop is open every day from Tuesday through Saturday from 10 am to 6 pm. Visit during the week to avoid the weekend crowds. Visit the closest rugs.com location as soon as your lunch break at work is over.

The shop won’t be quite as crowded, I’m sure. Aim for their Labor Day, Presidents Day, or Black Friday rug sales to get the best prices.

Rugs from various brands and collections, like the Moroccan Trellis, Finsbury, and Boston collections, are offered at substantial discounts of up to 80% during these sales. These sales include free shipping in addition to discounts.

Rugs.com Promotions & Discounts

Numerous products are currently on sale at Rugs.com. To view all of their current sales and Rugs.com discounts, visit the Clearance tab on their official website.

The Black Legacy Runner Rug, which was originally $158 and is now just $49, is one fantastic offer this Rugs.com review uncovered.

Additionally, all of the bestsellers discussed in this review are currently on sale, so this steep discount is more common than not.

Faqs

Getting In Touch With Customer Service At Rugs.com Is How Simple?

The lack of a return label necessitates a phone call, making it impossible to return. I called twice, spending 20 minutes on hold the first time and over 40 minutes the second time before hanging up. It’s been three weeks and I’ve sent two emails, but I’ve received nothing. Stay away from them!

Are There Any Rugs.com-like Businesses That Are Better Or Less Expensive?

eSaleRugs.com sells the rugs that They were much cheaper and arrived even quicker from Rugs.com. Because I can’t reach customer service without having to wait on the phone for more than an hour, I will no longer be doing business with Rugs.com. Another devoted customer of Rugs.com has left.

Why Did You Pick Rugs.com Over Competing Stores?

No option was presented to us. We were taken hostage from the Macy’s website.

Conclusion

A room’s design can be made or broken by the rug because it is one of the first things you notice when you walk in. I am aware that rugs are made of more than just woven fibers. Rugs.com is aware of this, which is fortunate.

Rugs are available at the store in a large selection and at competitive prices. They also offer their customers free delivery services and a respectable refund policy.

It would be best if you utilized their “see this in my room” function. By doing this, you can see how the rug will appear in the precise location where you want to put it.

I appreciate you reading.